What to Do If Automatic Update Fails or the Old Version Persists After Restart?
Distinguish between the check, download, install, and restart phases; save current tasks before resuming.
First, Identify Which Step Failed
If the automatic check shows no popup, it may mean there is no update or the check was unsuccessful; this differs from a clear download or installation failure. If the application installation update fails, an error will be shown; if installation succeeds, you will be asked whether to restart. Please record the exact messages you see. Do not assume the update took effect just because files were downloaded, and do not verify the new version by checking the still-running old process.
Complete Current Tasks Before Retrying
If local tasks are still running, wait for them to finish or stop and check results. Save necessary files before restarting. Check network status and any installation errors reported by the system; if further action is needed later, use the 'Later' option in the success prompt. After network recovery, reopening the application will trigger an update check. If necessary, you can also obtain the matching installer from the official download page to avoid searching for so-called forced update packages from unknown sources.
Verify Actual Behavior After Restart
Confirm that you have opened the updated installation location or shortcut, then check whether login works properly, desktop connections are ready, and a small read-only task can be executed. The web content looking the same alone does not mean the update failed. If old version login prompts still appear, continue verifying the actual application copy launched; when providing feedback, include platform and error steps, but do not send user tokens or credentials from the installation environment.